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 Q.    Can I choose my own repair shop?

A.    Yes. Provided the repair shop is licensed, your insurer has to try to reach an agreed price with the shop of your choice.

Q.      How long will it take to repair my vehicle?

A.     The length of time the repair will take depends on the amount of damage there is to your vehicle. We will always give you an estimate of how long it will take to complete the work.

Q.     Can I get assistance with obtaining a rental car?

A.     We’ll be happy to help you arrange for a rental car. Just let us know when you’ll be bringing your vehicle in for repairs and we will arrange to have a car rental representative here to take care of you.

Q.     When I leave my vehicle at your shop, can I get a ride to another destination?

A.     We are more than willing to transport you to your destination if it is within a reasonable distance.

Q.     Do you offer a towing service?

A.     We offer full-service 24-hour towing and flatbed recovery service and can make all the arrangements necessary to have your vehicle towed to our shop.

Q.     Can you match the color on my vehicle?


A.     No problem. Our state-of-the-art system will match your vehicle’s factory paint code for a perfect finish.

Q.     Do you offer any kind of warranty on your repair work?

A.     As long as your vehicle is under its present ownership, we back our work with a lifetime guarantee. See our Warranty page for more information.

Q.    Do I have to pay a deductible?

A.    When you bought your policy, you chose a deductible for your physical damage coverages. This is the amount you are responsible for if a claim occurs. Your insurer will deduct that amount from the settlement of your claim.

Q.     When repairs are complete, what do I need to do?

A.      We will call you when your vehicle is ready for pick up. To pay, bring any insurance checks you’ve received. If you have a deductible on your insurance, you may need to pay us directly to cover this amount.

Q.      What is the difference between collision physical damage coverage and comprehensive physical damage coverage?

A.    Collision is defined as losses you incur when your automobile collides with another car or object. For example, if you hit a car in a parking lot, the damages to your car will be paid under your collision coverage.

       Comprehensive provides coverage for most other direct physical damage losses you could incur. For example, damage to your car from a hailstorm will be covered under your comprehensive coverage.

       It is important to know the differences between the collision and comprehensive coverages for a couple of reasons.
 
       First, in order to make an informed purchasing decision about these optional coverages, you need to know the difference between them.

       Second, the deductibles under the collision and comprehensive coverages are often different in amount.
 
 Q.      I heard the Boogey Man was afraid of something, is this true?
 
A.   Yes it is. Every night before he goes to bed, the Boogey Man checks his closet for Chuck Norris.